If you have not used it, go to and enter your PIN to get your product key. If Office came with a box or card, look on the card or packaging. I bought Office without a DVD at a physical store. Or search your inbox for an email from your Order History page for information on how to contact Support. Go to your Account page and click Digital Content. If you still can’t find your product key, contact the seller to ask for the link or receipt to be resent. Try logging into the site where you purchased Office to check your order details. If you didn’t get a receipt, check your junk mail folder. The product key should be in your email receipt. I downloaded Office from an online store. Important: If a Microsoft User Data folder is located on the desktop, rename it before you follow these steps.Tip: If your copy of Office came with a PIN instead of a product key, go to and enter your PIN to get your product key. We recommend you move the folder instead. Do not remove the Microsoft User Data folder if you want to keep this data. If you delete this folder, you will lose all Outlook information and Citation Source Manager data. Warning The Outlook for Mac 2011 identity information is located in /Users/username/Documents/Microsoft User Data/. Step 10: Move the Microsoft User Data folder to the desktop Warning Make sure all files and folders in the Trash can be deleted.ġ. To remove the Microsoft fonts that were installed with Office for Mac 2011, follow these steps:Ģ. Open Microsoft, and then drag the Office folder to the Trash. Warning This will delete any custom template files that you may have created.Ĥ. Step 7: Remove /Users/username/Library/Application Support/Microsoft/Office/ Drag all files that begin with "" to the Trash. ![]() Arrange files and folders in alphabetical order.Ĥ. Type this text in the Go to folder box, and then click Go: /private/var/db/receiptsģ. Note: These files are not always found on the computer.Ģ. Drag all files that begin with "Office2011_" to the Trash. Click here to reinstall Microsoft Silverlight. Warning: If the Microsoft Silverlight plug-in is installed on the computer, you may have to reinstall it after removing this folder. Open Library, and then open Preferences.Ĥ. Open Library, and then open PrivilegedHelperTools.Ĥ. The default name will be Macintosh HD.ģ. Open Library, and then open LaunchDaemons.Ĥ. Drag all files that begin with "com.microsoft" to the Trash. Arrange files and folders in alphabetical order.ĥ. Hold down the OPTION key while you click the Go menu and locate "Library" to open the folder.Ĥ. ![]() ![]() To remove "com.microsoft" files, follow these steps:Ģ. These customizations include changes to toolbars, custom dictionaries, and keyboard shortcuts that were created. Warning Removing preferences will delete any customizations that were made. ![]() Drag the Microsoft Office 2011 folder to the Trash. Step 2: Remove the Microsoft Office 2011 folderĢ. If the program icon appears in the Dock, press the CONTROL key, click the icon, and then select Quit. Select the application name next to the Apple menu in the top left, and then click Quit. You can follow one of these methods to quit an active Office for Mac application: Step 1: Quit all Office for Mac applications
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